Η διαδικασία (en translation)

Η Διαδικασία που ακολουθούμε

1

Υποβολή παραπόνου

Συμπληρώστε τη φόρμα ανώνυμα ή επώνυμα

2

Αξιολόγηση & κατηγοριοποίηση

Η ομάδα μας εξετάζει κάθε καταγραφή

3

Δράση & ενημέρωση

Συλλέγουμε δεδομένα, προωθούμε συστάσεις και ενημερώνουμε τους αρμόδιους φορείς.

Κατηγορίες Παραπόνων

  • Medical Negligence (MN):
    Failure to provide adequate medical care or adhere to standard procedures.
    Examples: Misdiagnosis, delayed treatment, surgical errors.
  • Lack of Consent (LC):
    Performing procedures without informed or explicit consent.
    Examples: Unauthorized procedures, failure to explain risks.
  • Verbal or Physical Abuse (VB):
    Instances of disrespectful, aggressive, or harmful behavior.
    Examples: Insults, physical aggression, intimidation.
  • Insufficient Information (IR):
    Lack of clear, accurate, or timely communication about medical conditions or procedures.
    Examples: Confusing discharge instructions, unclear diagnoses.
  • Disrespect or Lack of Respect (DR):
    Behaviors that demean or disregard the dignity of the patient.
    Examples: Ignoring patient concerns, dismissive attitude.
  • Access to Healthcare Services (AS):
    Issues with accessing necessary healthcare services or facilities.
    Examples: Denial of care, long waiting times, limited resources.
  • Quality of Healthcare Services (QS):
    Complaints about the overall quality or standard of care received.
    Examples: Poor hygiene, lack of follow-up, substandard care.